How do you go about shipping?
Mi’Kai and Co. ships all packages within the United States of America via the United States Postal Service Priority Mail. Internationally Mi’Kai and Co ships via the United States Postal Service and or UPS as appropriate by individual countries. We ship all domestic and international orders on Monday and Thursday. During busier times we will ship daily to accommodate our customers. A notice will be posted on the website during these times.
For our full shipping policy including Rush Orders please see our Shipping Policy.
How will my order ship in the USA?
Mi’Kai and Co. ships via the United States Postal Service Priority Mail within the United States of America.
When will my order ship?
We ship all domestic and international orders on Monday and Thursday. During busier times we will ship daily to accommodate our customers. A notice will be posted on the website during these times.
When will my order arrive?
Once your package is shipped you will receive a tracking number and expected delivery date from the carrier. Please note that Mi’kai and Co. is no longer responsible for your package once it has been collected and cannot guarantee a delivery on or by a certain day.
We understand that sometimes rush shipping is needed. Please contact us at and we will do our best to accommodate your request.
Do you ship outside the USA?
Yes! We ship globally via USPS and UPS depending on your region’s requirements. You will be able to select the best option for you during the checkout process.
Will there be additional VAT or Customs charges?
This varies by country. Please be aware that for all international orders Mi’Kai and Co will not be responsible for any VAT or Customs duties required to release your package to you.
My order is being returned to Mi’Kai and Co. — WHAT DO I DO NOW?
If your package does not successfully deliver and is sent back to us, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender packages will be restocked and you will be refunded less shipping fee for the item. Please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Mi’Kai and Co.does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
I RECEIVED MY ORDER, BUT MY ITEM IS DEFECTIVE, MISSING OR INCORRECT. WHAT DO I DO?
We know how frustrating this can be. Rest assured, we want to make every order perfect for YOU! Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email within 7 business days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
How do you handle returns?
We hope you never want or need to return a purchase but if you have no choice here are a few tips to help make sure your return is processed smoothly:
Please email customer service for your return authorization number within 7 days of receiving your order
All returned items must be unused and in their original packaging.
Items must be sent back within 15 days of the delivery date.
Mi’Kai and Co. does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return your item.
Sale items are subject to final sale and are not eligible for returns.
For more details see our full Return Policy
How do I manage my candle?
For the best tips on how to care for your candle see our complete Candle Care 101 guide.